英国论文代写:客房服务

11 4月 英国论文代写:客房服务

英国论文代写:客房服务

其他重要的利益属性的评审,重要的是房间,他们的舒适性,以及他们的整体经验的价值。客房服务是酒店服务管理中最重要的方面,因为它们是顾客抱怨或称赞的中心。对酒店和感知价值的概念也是重要的属性在评价顾客满意或不满意的同时,评估他们的在线评论(foroza,zahed,&吉拉尼,2013)。一些研究将“舒适”的属性,作为一个独立的“房间”的属性子集,舒适的旅游在于被褥,枕头和其他设施,由酒店提供给客户在他或她指定的房间(dolnicar和水獭,2003)。事实上是,那张床是旅游重要的舒适(dolnicar和水獭,2003),从而证明舒适是必不可少的旅游提供积极的评论关于他或她在一个特定的酒店住宿。
同样,其他提供的服务是重要的,主要是由于客户希望的好价值的钱,他们愿意花在所有的属性,酒店吹嘘,或是著名的。乡(2000),探讨了如何在经济危机并未影响到中国大陆的酒店,仅仅因为他们酒店的顾客都满意的产品交付,以及酒店所提供的服务。酒店价值观是一种属性,它可能会影响到旅游者休闲旅游的决定,以及商人为工作而旅游的原因。积极的评价取决于酒店提供的程度,这反过来又影响酒店的价值(楚和崔,2000)。
其他属性添加到评论包括酒店的工作人员接待等服务促进如节日、温泉等等,如泄露在恭维游客的行为。累积然而,在一个酒店的形象更为所有这些属性,从评论者产生积极的评论和赞美。

英国论文代写:客房服务

Other attributes of specific interest to the reviewers that were important include rooms, their comfort, and the value of their overall experience. Rooms serve the most important aspect in hotel hospitality management, as they are the centre of a customer’s definition of complaints or compliments. The concept of value of a hotel and the perceived value are also important attributes in the evaluation of customer satisfaction or dissatisfaction whilst assessing them in online reviews (Foroza, Zahed, & Gilani, 2013). Certain studies incorporate the attribute of ‘comfort’, as a subset dependent of the attribute ‘rooms’, as comfort for the tourist lies in the bedding, pillows and other amenities that are offered by a hotel to the customer in his or her appointed room (Dolnicar & Otter, 2003). It is infact, the comfort of the bed that is of major importance to tourist (Dolnicar & Otter, 2003), thus certifying that comfort is essential for the tourist to deliver positive comments regarding his or her stay in a particular hotel.
Similarly, other services provided are important primarily due to the fact that customers want good value of the money they are willing to spend on all the attributes that the hotel has boasted, or is famous about. Heung (2000), explores how the economic crises did not affect hotels in the mainland China, solely because of the fact that the customers of their hotel were satisfied with the product delivery, as well as the services that the hotel provided. Hotel values are an attribute which may tend to affect the decision of both tourists traveling for leisure, and businessmen traveling for the cause of work. The positive reviews depend on the degree of hospitality offered, which in turn affects the value of a hotel (Chu & Choi, 2000).
Other attributes that add to reviews include hotel staff hospitality and other services they promote such as festivals, spas etcetera, as divulged by the behaviour of tourists in their compliments. Cumulatively however, all these attributes serve in the betterment of a hotel’s image, resulting in positive comments and compliments from the reviewers.