The GM-GMS (General Motors-Global Manufacturing System) has its root in the lean methodology with its structuring around five principles: (a) continuous improvement, (b) short lead time, (c) standardization, (d) built-in quality, and (e) people involvement. There has been recognition by the team of Red X in relation to an opportunity of aligning with goals of GM-GMS with that of Technical Problem Solving Group and expanding its role within the quality organization of GM. In achieving this, there should be addressing by the team with regards to several difficulties including:
The team of Red X has been considered as the task force of code red and a last chance.
The team does not contain problems effectively and do not drive through the organization and the corrective action.
It should be shifting from the corrective actions of long term to generate solutions of short term, which are very effective on the basis of the knowledge gathered latest in quickly containing issues as the customers reported.
There has been no metrics assigned in the process of problem solving, and the team took steps in resolving the issues of resolving performance of the vehicles that have not been standardized or documented.
If there is no business plan in place, the group’s objectives and goals can neither be transparent nor documented to remaining organization.
In the initial part, there can be inability of team in determining the improvement efforts’ focus as there was nonexistence of metrics in tracking performance and undefined steps of the process. The stream map should be used for the team to be breaking the process of problem solving into individual steps. In the Figure1below, the value stream map is shown to help the team comprehend outputs, inputs and identifying stakeholders. The steps of problem solving by Red X has identified below:
Queue: The project’s staging area needs support from the team Red X. In this step, the one who is solving the problem provides definition of the project, his/her workload is prioritized and the needed warranty parts are ordered.
Green Y Duplicated: This step is experimental where there is creation by the problem solver with customer experience issues.
Generation of Clue: The training coverage of the Red X is utilized by the problem solver with respect to the problem’s root cause.
Implementation: There is application of the corrective actions by the problem solver and completing the project.