The first recommendation is to work on training of professionals. This happens only when the knowledge exchange occurs between people in this industry. The training should happen to people not just in therapist status but also at financial and management statuses. These will let the human resources understand better about the industry and the need to offer quality services. As it is a growing market, it offers a lot of opportunities to people. This has to be conveyed to the human resources in an effective way so that they understand the importance of skill development and the transformation that they can ensure to the industry. The spa experience has to be trained with simulations and exposures to cultures of workplace. This experience can certainly educate the trainees on customer handling and customer satisfaction (Cohen and Bodekar, 2008).
As the customers are preferably from the elite and upper middle class groups, the economy is undoubtedly going to boom if the service is offered rightly. The leisure industry is now growing by minimum of double digits every year. Training area has to be allocated with necessary budgets to overcome the challenge. The second recommendation is to understand the difference between hotel and spas. While hotel deals with the food and beverage industry, resort and spa deals with leisure industry. The latter is influenced by the hospitality industry and there is no scarce in the number of visitors. In such a case, the industry has to establish the service agreement and treatment methodologies to customers (Cohen and Bodekar, 2008). These agreements will inform the owners on the necessities of customers and the benefits that the spas can add to the wellness industry. The service plan should be created as a framework with public concerns to understand more on the service solutions and areas of innovation required.