The business chosen to discuss how the incorporation of IT makes it the giant in the mail and parcel industry is that of FedEx. FedEx had its modest start as an Airline Courier company and in this time it was a common practice for people to send their mails as airline cargos. This idea was extended by Smith which came to be the FedEx company. The company was one that addressed the issues of the existing consumers at that time, which was that the airline freight was not delivered to their homes. They usually had to collect it at some point of location. The business has grown by leaps and bounds at the core of its strategic realm is Information Technology. The purpose of this work is to present how Information technology was incorporated into the organization and why there was a need for such an incorporation. Furthermore, the work attempts to understand the benefits, advantages and the risks that the use of information technology has brought into the organization. At the very core of its inception, the business required IT. In the early 1970s, the company saw the need to make use of IT processes for its core business services.
Where possible when the work was computerized, Smith believed it was possible to bring the delivery services of FedEx up to date. Speed, reliability and customer service satisfaction were seen to increase. IT was necessary for the company as the company already had an electronic data interchange system in place for connecting across to different vendors. When the use of the Internet came to be in the 1990’s, the existing EDIs led to the company using a combination of EDI and the Internet. The first IT implementation was for the purchasing of products where the company could be connected to suppliers with proper data updates to the database. With this form of an early incorporation of IT, the need for IT only grew stronger as the company had more than 6.3 million visitors per month by 2003 which was a little more than a decade after the larger use of the Internet came to be (Isoncc, 2015). The company hence has had a very strong need to invest in information technology tools that would help it sustain the consumer strength.