英国代写：银行客户等待时间管理。客户等待时间被认为是客户满意度的一个更可靠的指标，因此是银行的经营管理目标。现在顾客满意度会受到等待时间的影响，因为顾客不喜欢等待。当银行减少客户数量时，会对满意度产生负面影响。另一方面，分支机构人员过多会增加运营费用。必须为银行找到合适的平衡。接下来英国代写专家将为同学们分享下银行客户等待时间管理的论文范文。
这里考虑银行网点服务流程(客户等待时间管理)。客户时间管理正迅速成为各分行面临的一个问题;因为行业竞争激烈，大多数分支机构都在裁员。等待管理问题不仅在银行实体网点中变得越来越严重，在电子视点的情况下也是如此，这就是为什么当客户不想使用给定的选项时，他们喜欢直接与客户出纳代表打交道。
现在在中国，许多银行业已经开始裁员。这次裁员主要是由于削减开支。经济放缓导致了许多自上而下的改革，像进贤银行这样的银行正在裁员以控制成本。在银行业的顶级银行方面，估计有22,260个工作岗位被裁掉。在裁员的背景下，将会有更少的员工来满足客户的需求。
现在问题变得更深入了，因为它包含了更多的次级目标。首先，银行必须管理运营费用，并为其银行配备人员，以使其呈现出一致的等待时间。其次，它必须测量和监控等待时间，以减少它。第三，感知等待时间和预期等待时间存在差异，因此禁令必须关注管理感知等待时间(顾客认为自己等待的时间)，在预期等待时间之后，这一时间会上升。正是在这一点上，客户的不满增加了。第四，有些客户会更关心等待，而有些客户希望在等待期间获得其他相关的服务更新，他们不会那么关心。现在锦贤面临的问题是，在满足减少等待时间的策略的同时，不增加人员，从而达到运营费用与客户满意度的平衡。
Bank physical outlets service process (customer waiting time management) is considered here. Customer time management is fast becoming an issue for branches; because the industry is competitive, and most of the branches are cutting down on staff. The wait management issues are becoming high not only in the bank physical outlet, but also in the case of the electronic viewpoint, this is why when customers do not want to use the given options, they like to directly deal with a customer teller representative.
Now in China, much of the banking industries have started eliminating jobs. This job elimination happens mainly because of the cutting back on expense. A slowing economy has led to many top down reforms and banks like JINXIAN are cutting back on staffing in order to control costs. In the context of the top banks in the industry, it was estimated that 22,260 jobs have been eliminated. What happens in the context of staff elimination is that there would be lesser number of staff to attend to customer needs.
Now the problem unfolds even deeper as there are many more sub objectives in it. Firstly, the banks have to manage operational expenses and still staff their banks such that it presents a consistent wait time. Secondly, it has to measure and monitor wait time in order to reduce it. Thirdly, there are differences in perceived wait time and expected wait time, hence bans have to focus on managing their perceived wait time (the amount of time customer thinks they have waited), and this goes up after the expected wait time. It is at this point that customer dissatisfaction increases. Fourthly, some customers would be more concerned about waiting, while some would like to get other associated service updates during the wait time and would not be as concerned. Now the problem for JINXIAN is to ensure that the strategy for wait time reduction can be met, and at the same time, staffing increase does not happen, thus achieving balance between operational expense and customer satisfaction.
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