Digital divide can be better explained through the 3 variables – access, ability and empowerment. These variables signify the potential for elimination of digital divide across all the countries in the globe.Access is highlighted as a problem faced by people with poor literacy skills and the senior citizens. A large user group with poor literacy is identified. Such group exists even in the developed countries. They are often neglected but they lead to increase in the divide (Ono and Zavodny, 2008). Likewise, senior citizens have limited interests towards technologies. The websites and other applications are not senior citizens friendly. Businesses and companies in general focus on the younger generation and richer users who are expected to convert into loyal customers. This neglect of senior citizens has led to usability divide. While such citizens possess literacy skills, the usability still develops as an issue.
Digital divide is a mere situation stating inability of three forces (people, business and the government) to negotiate between them and apply technology for greater benefits. Ono and Zavodny (2008) found that inability in the language is also a factor for digital divide. For instance, Spanish speaking individuals prefer sites and applications to support their native language so they do not have to struggle to learn a new language. However, sites do not accept this request. Majority of the sites and application prefer to use English as the common worldwide language. This understanding has shown that only English speaking individuals are rightly guided in this process as IT is easily accessible to them. Others are deprived of such returns and they attribute to the differences in digital usage.
United Nations has highlighted that access and abilities are primary concerns that have affected the productivity. According to the report, the ability for a group to use the technology is moderate. Consequently, people with disabilities are unable to become productive from the technologies. About one fifth of the population in the world experience some form of disability. They are socially excluded. Usage is different from useful usage. This is a factor of ability. It shows that the differences in usage divides and those literacy skills have enhanced the digital divide.